FAQ's

Vicidial Related Queries

VICIdial Definition of Terms
The Definition of terms serves to provide more information on specific terms used throughout the FAQ's and other VICIdial guides. Answering Machin...
Sun, 22 Jul, 2018 at 10:02 PM
Why are my agents not receiving calls from the dialer?
When you notice that your agents are not receiving any calls from the dialer, you will need to check the following before logging a ticket with Teleforge: ...
Wed, 18 Jul, 2018 at 2:19 PM
Why is my Drop Ratio so high?
If you find that your Drop Ratio is on the high side, there are a few things that you will need to check. Option 1: Your auto dial level is set too high...
Wed, 18 Jul, 2018 at 3:23 PM
Why is my inbound calls not reaching my agents?
Should you ever face the problem where your inbound calls are not reaching your agents, there are a few things that you can check before logging a ticket. ...
Sun, 22 Jul, 2018 at 10:02 PM
How does the dial level work in VICIdial?
Vicidial makes use of their own built-in algorithm for calculating the amount of calls to dial per available agent. The Auto Dial Level is where you se...
Mon, 23 Jul, 2018 at 12:04 AM
How do I troubleshoot my headset?
Sometimes you might experience issues with your USB headsets. The below instructions will attempt to assist you with your issues. Solution 1: With your ...
Tue, 24 Jul, 2018 at 11:01 PM
How to activate and de-activate my Teleforge Soft phone?
Sometimes you need to step away from your computer and you would like to de-activate your soft phone for that time to avoid missing calls. You can de...
Tue, 24 Jul, 2018 at 11:23 PM