Below we will demonstrate how your agents would go about logging into their agent interface on the VICIdial server.
Step 1: Make sure that the agent's soft phone is registered and the green Online logo is visible as indicated by the picture below:
Step 2: Open your Google Chrome web browser and navigate to the agent screen URL that was provided by Teleforge. Typically the URL will look something like http://customer-vici.forge-cloud.com (replace customer with your company name). You will then see a screen similar to the one below, then enter your phone login information as provided by Teleforge or your campaign manager. In our test case we will use 9999 and click on SUBMIT.
Step 3: Next you will be prompted for your user login and password, followed by a campaign selection drop-down. Input your information that was provided by Teleforge or your campaign manager here and select your campaign from the drop-down, then click on SUBMIT.
In our case we will be logging in using user login 6666.
Step 4: As soon as you clicked on SUBMIT the agent's soft phone should start to ring. After answering the soft phone you will be taken to the agent screen as per below:
If you are logging into an inbound campaign, you will be presented with the INBOUND Group Selection page before being taken to the agent screen. If this is the case, be sure to select all the in-groups that you need to be in and click on submit. Thereafter you will be taken to the agent screen as shown in the previous image. The below image will indicate what the INBOUND Group Selection page looks like:
Step 5: The agent is now ready to begin taking calls. If logged into a manual dial campaign the agent can click on the "Dial Next Number" button to start dialing. Should this be a Ratio campaign or an Inbound_Manual campaign, the agent will need to make themselves active by clicking on the "You are paused" button.
For more information regarding the above, kindly feel free to request more information by contacting our support desk on (010) 035-0909 or via email at firstname.lastname@example.org