Sometimes you need to step away from your computer and you would like to de-activate your soft phone for that time to avoid missing calls.

You can de-activate your soft phone by right clicking on the green "online" logo on your soft phone and de-selecting the "Make Active" Option.

Please see the below screenshot for an illustration:

Step 1: Notice the "Online" logo in the bottom left hand corner of the soft phone.

Step 2: Right click on the green logo and un-tick the option "Make Active". You will now notice that the icon has turned grey. This means that you phone is now no longer available to take calls.

Step 3: To make your soft phone active again, simply repeat the above process but this time tick the option "Make Active" to restore your phone to take calls again.

For any further information, contact our support desk on (010) 035-0909 or at