The Leader in South African Omni Channel Solutions

FAQ's 7

• VICIdial Definition of Terms
• Why are my agents not receiving calls from the dialer?
• Why is my Drop Ratio so high?
• Why is my inbound calls not reaching my agents?
• How does the dial level work in VICIdial?

See all 7 articles

System Administration 4

• Importing leads into VICIdial from third-party vendors
• System Statuses
• Creating Users and adding Phones
• User Groups

Agent Guides 1

• Agent Login Process