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Knowledge base
General FAQ's
Teleforge
0
PBX
FAQ
1
Basic PBX Questions
User Guides
6
User Guide - Hardware - Yealink Desk phone
User Guide - Hardware - Snom Desk Phone
User Guide - FOP2
User Guide - Applications - Call Centre Stats
User Guide - Web Self Care
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VICIdial
FAQ's
7
VICIdial Definition of Terms
Why are my agents not receiving calls from the dialer?
Why is my Drop Ratio so high?
Why is my inbound calls not reaching my agents?
How does the dial level work in VICIdial?
See all 7 articles
System Administration
4
Importing leads into VICIdial from third-party vendors
System Statuses
Creating Users and adding Phones
User Groups
Agent Guides
1
Agent Login Process
Billing
Airtime
1
How to check available airtime balance?
Teleforge Softphone Related guides
FAQ / Guides
3
Install Teleforge Softphone
How to activate and de-activate my Teleforge Soft phone?
How do I troubleshoot my headset?
